This privacy notice explains how Cedar’s Wings CIC (“we”, “our”, “us”) collects, uses, and protects your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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What Information We Collect
We may collect and process the following information:
- Personal details: Name, address, telephone number, email.
- Service information: Details you provide when requesting support (e.g. care needs, preferences).
- Donor/volunteer information: Donation history, gift aid details, or volunteer application details.
- Technical data: IP address, browser type, and website usage data (via cookies).
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How We Use Your Information
We use your personal information to:
- Provide and manage our services.
- Process donations and claim Gift Aid.
- Respond to enquiries and requests for support.
- Manage volunteers and partnerships.
- Send updates about our work (where you have consented).
- Meet legal or regulatory obligations.
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Legal Bases for Processing
We process personal data under one or more of the following legal bases:
- Consent: Where you have given clear consent (e.g. to receive our newsletter).
- Contract: Where processing is necessary for delivering a service you have requested.
- Legal obligation: To comply with UK law (e.g. Gift Aid record keeping).
- Legitimate interests: To manage our organisation and communicate with supporters in a proportionate way.
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Sharing Your Information
We will never sell your data. We may share it with:
- Service delivery partners (e.g. accommodation or transport providers).
- Professional advisers (e.g. accountants, insurers).
- Regulators or authorities where required by law.
- All partners handling your data must comply with data protection laws.
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How Long We Keep Information
We keep personal data only as long as necessary:
- Service users: Up to 6 years after your case closes.
- Donors/volunteers: Up to 6 years after your last interaction.
- Legal/financial records: As required by law (typically 6 years).
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to your data.
- Request deletion of your data (where lawful).
- Withdraw consent for communications.
- Object to processing in some circumstances.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
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Security
We take appropriate measures to protect personal data against loss, misuse, or unauthorised access.
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Cookies
Our website may use cookies to improve your experience and monitor site performance. You can manage cookies through your browser settings.
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Contact Us
If you have questions about this notice or your data rights, please contact us:
📧 Email: contactus@cedarswings.co.uk
📮 Address: 1st Floor Office, Aspen House, Folkestone, Kent, CT20 1TH
Privacy Policy
Protection is Key
This privacy notice explains how Cedar’s Wings CIC (“we”, “our”, “us”) collects, uses, and protects your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Cedar’s Wings CIC is a registered Community Interest Company supporting families with babies in Neonatal Intensive Care Units (NICUs).
What Information We Collect
We may collect and process the following information:
Personal details: Name, address, telephone number, email.
Service information: Details you provide when requesting support (e.g. care needs, preferences).
Donor/volunteer information: Donation history, gift aid details, or volunteer application details.
Technical data: IP address, browser type, and website usage data (via cookies).
-------------------------------------------------------------------------
How We Use Your Information
We use your personal information to:
Provide and manage our services.
Process donations and claim Gift Aid.
Respond to enquiries and requests for support.
Manage volunteers and partnerships.
Send updates about our work (where you have consented).
Meet legal or regulatory obligations.
-------------------------------------------------------------------------
Legal Bases for Processing
We process personal data under one or more of the following legal bases:
Consent: Where you have given clear consent (e.g. to receive our newsletter).
Contract: Where processing is necessary for delivering a service you have requested.
Legal obligation: To comply with UK law (e.g. Gift Aid record keeping).
Legitimate interests: To manage our organisation and communicate with supporters in a proportionate way.
-------------------------------------------------------------------------
Sharing Your Information
We will never sell your data. We may share it with:
Service delivery partners (e.g. accommodation or transport providers).
Professional advisers (e.g. accountants, insurers).
Regulators or authorities where required by law.
All partners handling your data must comply with data protection laws.
-------------------------------------------------------------------------
How Long We Keep Information
We keep personal data only as long as necessary:
Service users: Up to 6 years after your case closes.
Donors/volunteers: Up to 6 years after your last interaction.
Legal/financial records: As required by law (typically 6 years).
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Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections to your data.
Request deletion of your data (where lawful).
Withdraw consent for communications.
Object to processing in some circumstances.
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
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Security
We take appropriate measures to protect personal data against loss, misuse, or unauthorised access.
-------------------------------------------------------------------------
Cookies
Our website may use cookies to improve your experience and monitor site performance. You can manage cookies through your browser settings.
-------------------------------------------------------------------------
Contact Us
If you have questions about this notice or your data rights, please contact us:
📧 Email: contactus@cedarswings.co.uk
📮 Address: 1st Floor Office, Aspen House, Folkestone, Kent, CT20 1TH